# Frequently Asked Questions (FAQs)

## 1. What is Sonimilan.com?

Sonimilan.com is an online matrimonial platform designed to help users find suitable marriage matches based on personal preferences, caste, profession, family background, education, and other profile details.

## 2. How do I register on Sonimilan.com?

You can register by creating a free profile using your mobile number, email ID, or social login options. Once registered, you can complete your profile and upload photographs.

## 3. Is registration free?

Yes, registration on Sonimilan.com is free. Users can create a profile, browse profiles, and use limited features without payment.

## 4. What are the membership plans available?

Sonimilan.com offers the following plans:

* Welcome – INR 0 – 365 Days – 50 Contact Views

* Trial – INR 500 – 30 Days – 100 Contact Views

* Silver – INR 1000 – 90 Days – 500 Contact Views

* Gold – INR 1800 – 180 Days – 1000 Contact Views

* Platinum – INR 1000 – 180 Days – 1000 Contact Views

* Diamond – INR 3000 – 365 Days – 5000 Contact Views

* Special with Instant & Priority – INR 5000 – 90 Days – 5000 Contact Views

## 5. Which membership plan is best for me?

* Welcome Plan is best for basic profile creation.

* Trial Plan is suitable for first-time users.

* Silver and Gold Plans are good for active profile searching.

* Platinum Plan is for female users.

* Diamond Plan is best for long-term premium access.

* Special with Instant & Priority is best for urgent profile visibility and priority support.

## 6. How can I make payment?

You can make payment using:

* Credit Card

* Debit Card

* UPI

* Net Banking

* Wallets

* International Cards

* Bank Transfer

* Cheque / Demand Draft

## 7. Are membership fees refundable?

Membership fees are generally non-refundable. Refunds are only considered in special cases such as duplicate payment, payment deducted but service not activated, or technical issues.

## 8. How long does it take for membership activation?

* Online payments are usually activated within 24 to 48 hours.

* Cheque or bank transfer payments may take longer depending on payment realization.

## 9. Can I cancel my membership?

Yes, you may cancel membership renewal at any time. However, cancellation does not entitle you to any refund.

## 10. Can I create multiple profiles?

No. Creating duplicate profiles is strictly prohibited. Sonimilan.com reserves the right to remove duplicate profiles without notice.

## 11. Is my profile visible on Google?

Yes, some profile information may appear on Google or other search engines unless hidden using privacy settings.

## 12. How do I hide my contact details?

You can use privacy settings in your account to control who can see your mobile number, email address, photographs, and profile information.

## 13. Is Sonimilan.com safe?

Sonimilan.com takes reasonable steps to provide a secure platform. However, users are advised to verify profiles independently and avoid sharing sensitive financial or personal information.

## 14. What should I do if I find a fake profile?

You should immediately report the fake or suspicious profile using the “Report Abuse” feature or contact our customer support.

## 15. What should I do if someone asks for money?

Immediately stop communication and report the profile to Sonimilan.com. Never share your bank details, OTP, passwords, or financial information.

## 16. Can I renew my membership before expiry?

Yes. Renewing before expiry may allow unused contact views to be carried forward, depending on the membership plan.

## 17. How many contact views do I get?

Contact views depend on the plan selected:

* Welcome: 50

* Trial: 100

* Silver: 500

* Gold: 1000

* Platinum: 1000

* Diamond: 5000

* Special with Instant & Priority: 5000

## 18. How can I contact customer support?

You can contact Sonimilan.com customer support through:

WhatsApp / Call: 7015 949 951

Email: [support@sonimilan.com](mailto:support@sonimilan.com)

Address: C-3, Behind Axis Bank, Huda Market, Sector 46, Gurugram – 122003, Haryana.

## 19. What happens if I forget my password?

You can use the “Forgot Password” option available on the login page to reset your password.

## 20. Can Sonimilan.com guarantee marriage or a successful match?

No. Sonimilan.com is only a platform for profile visibility and interaction. The Company does not guarantee marriage, compatibility, or successful matches.